FAQ
About Brand & Products
What makes Pups N Kits different from other pet stores?
Pups N Kits specializes in pet anxiety relief, enrichment, mental stimulation, and wellness products designed to help pets live happier, healthier lives. Every product is carefully selected to support your pet's comfort, engagement, and overall well-being.
What products do you offer?
Pups N Kits specializes in pet anxiety relief, enrichment, mental stimulation, feeding, and grooming products for dogs and cats. Our collection includes calming beds, comfort blankets, lick mats, puzzle feeders, snuffle mats, interactive enrichment toys, grooming tools, slow feeders, and wellness-focused accessories designed to help pets stay happy, healthy, and engaged.
Are your products suitable for both dogs and cats?
Many of our products are designed for both dogs and cats, while some are species-specific. Please review the product description for compatibility information.
Are your products safe for pets?
Yes. We prioritize pet-safe materials and carefully select products designed with your pet's safety and comfort in mind. Always supervise pets during play and choose products appropriate for their size and chewing habits.
Which products are best for anxious pets?
Our Anxiety Relief Collection includes calming beds, comfort blankets, lick mats, enrichment toys, and grooming tools designed to help pets feel more relaxed, secure, and comfortable.
What are enrichment toys?
Enrichment toys encourage pets to think, explore, solve problems, and engage their natural instincts. They help reduce boredom, provide mental stimulation, and support healthier behavior.
Can enrichment toys help with boredom?
Yes. Enrichment products are designed to keep pets mentally engaged and active, helping reduce boredom, destructive behavior, and excess energy.
Returns & Exchanges
Can I return my order?
We only accept returns or exchanges if the item is faulty, damaged, or incorrect due to an error on our part.
How do I request a return?
Contact us within 30 days of delivery with your order details and photos. Our team will review and provide instructions if approved.
Contact Information
How can I contact you?
You can reach our support team anytime at support@pupsnkits.com. We aim to respond to all inquiries as quickly as possible.
Do you offer customer support?
Yes, our team is available to help with product selection, measurements, and order enquiries.
Contact form
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BLOGS FOR YOU!
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